Are you unsure about using artificial intelligence for your business?
Well, consumers are not, according to a new poll by Forbes Advisor that shows 86% of consumers approve of businesses using artificial intelligence to create a better experience.
In addition, 48% expected better customer service and 46% wanted a more personalized experience.
Other key highlights from the report include:
- Customer service is the top factor that affects customer loyalty in 2023.
- 61% of consumers are also looking for brands that align with their personal values and make a positive impact on the environment.
- 50% of consumers are willing to share personal information for a more personalized experience.
- Quality is key, with 70% of consumers looking for better product quality when they switch brands.
Read the full report for highlights on consumer experience and loyalty trends:
