OW Lee presented Charlie Smith with the 2021 Sales Rep of the Year award for 2021, and Calessa (Cali) Gomez with the 2021 Customer Whisperer award during a sales meeting at the OW Lee Showroom during the Casual Market.
“Charlie has been with OW Lee a long time, first with his dad and then taking over the Southern California and Southern Nevada territory on his own in 2016,” says Brenda Pereyda, Sales Manager for OW Lee. “He has grown to be not just a great salesperson but a great extension for customer service in this time of unforeseen difficulty. He has stepped up and given our customer service help during our move to Texas.”
OW Lee’s Sales Rep of the year is decided collectively by OW Lee staff with regards to specific criteria. The award winner must work with other departments to ensure the customer receives the highest level of service possible, be supportive of every team member and work towards individual and company goals. They must have a positive attitude and are respected by peers. The winner balances service with sales to ensure a great customer experience.
Gomez was awarded the Customer Whisperer Award for her outstanding service and dedication to the OW Lee mission. She joined OW Lee in 2011 as a Customer Service Rep and has been a rep for just about every sales territory.
“Cali is great in her customer service position,” says Terri Rogers, OW Lee’s VP of sales. “She has a great rapport with her customers and sales reps. She works hard to develop her working relationships and it reflects in the service she provides. Over the years I have heard more than once from dealers that she is the best customer service rep they ever worked with and they never want to lose her. She is always willing to take on more responsibility and will help anyone in any department. Cali is a true asset not just to me and the order entry department but to OW Lee.”
