This year’s ICFA Retail Seminar and Think Tank—taking place the day before Casual Market on Monday, Sept. 20 from noon to 5:30 p.m.—will feature speaker and author Jeff Kortes, along with two Think Tank sessions where attendees can discuss important industry issues.
Kortes’s presentation will focus on the keys to employee quality and retention, as well as how the acronym C.R.A.P. (Caring, Respect, Appreciation, and Praise) can be used to retain employees.
Kortes, a “headhunter,” with 25 years of experience in human resources leadership roles prior to starting his own company, hears first-hand from candidates about why bosses and organizations who give their people lots of C.R.A.P. have people who will go the extra mile for them when things get tough and others will leave at 5 o’clock on the dot.
He will provide insight into why some employees are loyal and others work only to get a paycheck. Through real-life stories and interactive participation, he has created a program that helps participants understand how to demonstrate C.R.A.P. so that they can systematically build employee loyalty in their organization, the ICFA said in a release.
All attendees will receive a copy of Jeff’s book, and following the afternoon program, all attendees are invited to the Summer Classics showroom (1411) to enjoy cocktails and hors d’oeuvres.
The registration fee is $50 for ICFA members and $75 for non-members, of which $25 will be directed as a donation to ICFA’s philanthropic partner City of Hope. To attend the event, click here to sign up no later than noon EST on Friday, Sept. 17.
