Nancy Figueras, STORIS’ client relations manager, has been named to the 2021 Home Furnishings Business (HFB) Forty Under 40 Class.
In 2014, Figueras began to build STORIS’ client relations department from the ground up, as her vision for this team was to provide knowledgeable resources for open lines of communication for any STORIS inquiry. With the inception of this department, STORIS clients have a hub to connect with the team for any conversation that furthers the partnership.
“Nancy’s commitment to our partners’ success is outstanding,” says Marilyn Durning, STORIS’ vice president of client services. “The outreach her team conducts has been an instrumental addition to the professional services we support our retailers with. Her organization, process development, and reliability set the standard for customer service expected for STORIS.”
Figueras is responsible for the coordination of all STORIS product upgrades, and the company says that due to her efforts, clients routinely progress to the latest release of STORIS, utilizing the most timely enhancements.
“When you are building relationships that range from first to 30-year partnerships, the needs of the retailer will constantly evolve,” the company said in a release. “That was recently exemplified by the overnight shift in needs STORIS’ retailers had as a result of the COVID-19 Pandemic. Nancy quickly jumped into action and devised strategies with the goal of helping our clients navigate the unprecedented. She spearheaded the research for the development of new processes and features to tackle disruptions in the supply chain. She compiled all results of her firsthand interviews and summarized pressing needs for the STORIS Product Management Board to address critical market shifts. Her department also assisted STORIS clients to virtually sell and deliver their goods”
Doug Culmone, president and COO of STORIS adds, “In 2005, Nancy began as my assistant. She has since taken every opportunity to grow and exceeded our expectations of each role. We wanted to celebrate her this year above all others to spotlight Nancy’s commitment to our clients. The letters of gratitude we received from our partners for the efforts Nancy and her team led demonstrate their instrumental role in the home furnishings industry.”
Nancy is an active member of STORIS’ community service initiatives. She is a proud mother of three children; Jackson, Vincenza, and Cam who was welcomed this year.
